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Received the safe well packaged and undamaged. Unfortunately it would not open. I was able to figure out the combination and use the over-ride key to turn the handle, but the door just wouldn't budge. I tried the 'butter knife' trick to no avail. Back she went.

Thanks to Amazon's terrific return policy I had a new one within a week, and it works fine. The combination takes more turns than I would prefer (use the directions in the manual with the combo. numbers on the tag), but for the half dozen times I'll probably open this up in a year, I'll use the key and keep the combination as a back-up. Besides, if a thief wants into this thing he's not going to fool with the combination lock or go searching your house for the key... he's either going to take a sledge hammer to it or carry it away.

As far as quality I think it is a solid safe. I like the plastic coating inside and out, and there is certainly steel underneath. It's probably not strong enough to thwart a determined thief, but will certainly make it much tougher on them. My main concern was for fire protection and a deterent for the not so determined thief. Pretty good bargain.