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This safe would not open using either the combination lock or the key. We called Honeywell to problem solve. We were told to use a "butter knife" to break the seal. It didn't work. I ordered a replacement and five days after receiving the original item it finally opened. I was thankfully able to cancel the delivery of the new safe. Since that time the safe opens easily. Another issue is the strong chemical smell in the safe. It is necessary to air it out for at least a week to minimize the odor.