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I ordered this safe and it came in damaged due to poor packing. I contacted Amazon and they credited my account and sent me a replacement. Amazon paid for the UPS pick-up return. Then the replacement arrived and it too was damaged in shipping. I refused shipment and it went back to Amazon. Again, I was not charged any money for shipping. THIS IS WHY I SHOP AT AMAZON. The problem is in the lack of almost any padding material surrounding the safe, other than a thin layer of styrofoam on 2 sides and cardboard on the rest. It is an accident waiting to happen and no fault should be assigned to UPS since the slightest bang to the carton would have to cause damage.